Question 1

How do I book a cleaning?

Accepted Answer

Fill in the form on the Book now page or call us on +420 603 111 111. We will get back to you with a quote.

Question 2

When do I pay for cleaning?

Accepted Answer

Payment is due after the cleaning is completed — cash or bank transfer.

Question 3

Do you bring your own cleaning products?

Accepted Answer

Yes, we normally bring our own supplies and equipment. Yours can be used by arrangement.

Question 4

What is included in standard cleaning?

Accepted Answer

Vacuuming and mopping floors, dusting, bathroom, toilet and kitchen cleaning, emptying bins.

Question 5

What is not included in standard cleaning?

Accepted Answer

Window washing, ironing, balcony cleaning and upholstery cleaning — available as add-ons.

Question 6

Do I need to be home during cleaning?

Accepted Answer

No — after the first visit and by agreement, key handover can be arranged.

Question 7

Do you clean at weekends?

Accepted Answer

Yes, we schedule individually.

Question 8

How quickly can you come?

Accepted Answer

For standard cleaning, usually within 2–3 business days. Urgent slots — please call.

Question 9

Do you issue invoices?

Accepted Answer

Yes, we issue invoices for households and businesses.

Question 10

What if I am not satisfied with the cleaning?

Accepted Answer

We will fix any issues immediately or repeat the cleaning. Client satisfaction is our priority.

Question 11

Do I need to prepare anything before cleaning?

Accepted Answer

Just ensure access to the space. We agree the scope in advance so you know exactly what we will do. For regular cleaning, we refine the routine over time to match your habits.

Question 12

How is the cleaning price calculated?

Accepted Answer

Based on space size, cleaning type and scope of work. Guide prices are in our price list.

Question 13

Do you clear flats and cellars?

Accepted Answer

Yes. We clear flats, cellars, attics and garages — for example before a move, estate clearance or property handover. We can also clean the space afterwards.

Question 14

What moving services do you offer?

Accepted Answer

Moving is an add-on by prior arrangement — typically smaller households in Prague and nearby. We handle loading, transport and clearing the old flat. Scope depends on furniture, floor level and distance.

Question 15

Do you remove cleared materials?

Accepted Answer

Yes, waste and unwanted items can be removed by arrangement. Price depends on volume and type.

Question 16

Can clearance be combined with cleaning?

Accepted Answer

Yes — clearance followed by standard or deep cleaning can be arranged in one job. You save time and avoid coordinating multiple companies.

Frequently asked questions

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Frequently asked questions

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