Terms and conditions

These terms and conditions (hereinafter the "terms") govern the provision of services by Connection Consulting s.r.o., with registered office at 5. Května 1111/11, 140 00 Praha 4, Company ID (IČO): 24283282, operating under the brand Úklidový kbelík (hereinafter the "provider"), to clients (hereinafter the "client").

The terms are issued in accordance with Act No. 89/2012 Coll., the Civil Code (hereinafter the "CC"), and Act No. 634/1992 Coll., on consumer protection. They form an integral part of the contract concluded between the provider and the client.

By ordering services or accepting a price quotation, the client confirms that they have read the current version of the terms and agree to them.

The provider offers in particular: regular and one-off cleaning of households, offices and business premises; deep cleaning; post-renovation or post-painting cleaning; window cleaning; clearance of flats, cellars, attics and garages; supplementary household moving within Prague and the surrounding area by prior arrangement; waste removal and disposal of unwanted items; and other related auxiliary work agreed in the price quotation.

The scope of each order, place of performance, date and price are always determined by an individual price quotation, order or written or electronic agreement between the parties. Unless otherwise agreed, the provider does not perform construction work, upholstery chemical cleaning, garden maintenance or transport of hazardous waste.

An order may be placed via the contact form on the website, by e-mail, by phone or in another agreed manner.

The contract is concluded upon confirmation of the order by the provider and acceptance of the price quotation by the client. For one-off orders, the contract may also be concluded by commencement of performance if the parties have previously agreed on the scope and price.

The client is obliged to provide true and complete information necessary for performance, in particular the scope of work, address, accessibility of premises, floor, lift, special requirements and any risks.

The provider reserves the right to refuse an order, in particular for capacity reasons, unsuitable conditions for safe performance of work, or when requested to transport items that the provider cannot safely handle.

Service prices are set by an individual price quotation or according to the current price list published on the website. Stated prices are indicative unless a fixed price is expressly confirmed.

The client pays the agreed price upon completion of the service unless otherwise agreed. For regular or larger orders, a deposit, interim or monthly invoicing may be agreed.

Payment may be made in cash, by bank transfer or in another agreed manner. Invoice due date is 14 days from issue unless otherwise agreed.

The price quotation must always clearly state whether it includes transport, waste removal, additional workers, weekend dates or other supplementary costs.

The client must report a change or cancellation of the date at least 24 hours before the agreed start of performance.

If cancelled less than 24 hours before the date, the provider reserves the right to charge a cancellation fee of 50% of the agreed price as compensation for lost profit and reserved capacity.

If the provider cannot perform the service for reasons on its side, it will offer the client an alternative date or cancellation without charge.

The client's absence or failure to provide access at the agreed time is considered cancellation by the client unless the parties agree otherwise.

The client shall ensure safe access to premises designated for cleaning, clearance or moving at the agreed time.

The client shall inform the provider of sensitive surfaces, fragile items, non-functional equipment, animals on the premises and other facts that may affect safety or quality of performance.

The client shall secure valuables, cash, jewellery, personal documents and small electronics so that they are not freely accessible. The provider is not liable for loss or theft of such items unless they were properly secured or were not the subject of agreed performance.

For moving and clearance, the client shall provide free access for the vehicle, ensure clear passageways and warn of items requiring special handling. Items to be transported must be ready for loading unless otherwise agreed.

Cleaning is performed in the agreed scope. If the scope is not specified, standard cleaning appropriate to the type of premises and agreed price is performed.

The provider normally uses its own cleaning products and equipment unless use of the client's products is agreed. The client is responsible for the suitability of products they provide.

Before cleaning begins, the client shall warn of surfaces and items requiring special care. Without such warning, the provider is not liable for damage caused by standard cleaning procedures on non-standard materials.

Cleaning defects must be reported without undue delay, at the latest within 24 hours of completion of the service, ideally upon handover.

Moving and clearance are provided by the provider as supplementary services by prior arrangement, especially for smaller households in Prague and the surrounding area. The scope is always specified according to volume of items, floor, distance and accessibility.

The provider may refuse to handle dangerous items, explosives, narcotics, radioactive materials, weapons, live animals, items illegal to transport, or items where there is a serious risk of harm to health or property.

For fragile, antique or high-value items, the client must warn the provider in advance in writing or electronically. Without such warning, the provider is not liable for damage to these items.

Waste removal and cleared material are arranged by agreement. The client must inform about hazardous or special waste; the provider does not arrange disposal of waste requiring special authorisation unless expressly agreed.

The provider does not have liability insurance for damage caused during the provision of services. The client hereby acknowledges that any compensation for damage caused by the provider will be paid directly by the provider to the extent set by law and these terms, not through insurance benefits.

The provider is liable to the client for damage to property or health caused by breach of its legal or contractual obligations during performance of the order. The provider is not liable for damage caused by the client, a third party, a hidden defect of an item, normal wear and tear, unsuitable packaging prepared by the client, or circumstances the provider could not reasonably prevent.

For cleaning services, the provider's liability is limited to CZK 50,000 per order. For moving, clearance and related waste removal, liability is limited to CZK 100,000 per order. In each case, the provider pays only actual direct damage, not lost profit, indirect damage or other consequential loss.

The provider is not liable for loss or damage to securities, jewellery, cash, collections, antiques, mobile phones, small electronics and other items valued over CZK 10,000 individually, unless the client expressly warned the provider of these items and their location in advance.

The client must report any damage without undue delay, at the latest within 24 hours of discovery, by e-mail or phone with photographs or other suitable evidence. Late claims will not be considered if the provider proves substantial prejudice in defending the claim.

After reporting damage, the parties will agree on the method of remedy. The provider may compensate damage by repair, replacement of the damaged item or monetary compensation if it corresponds to the extent of actual damage.

The client may lodge a complaint about a defect in performance without undue delay, at the latest within 24 hours of completion of the service, by e-mail or phone.

A justified complaint will be handled without undue delay, at the latest within 7 days. The provider will ensure free remedy, repeat cleaning or an appropriate discount according to the nature of the defect.

Complaints do not apply to deficiencies caused by incomplete or false information provided by the client, the condition of premises before performance began, or work that was not part of the agreed scope.

The provider maintains confidentiality about facts learned about the client, their household or business during performance of services and does not disclose them to third parties without legal grounds or the client's consent.

We process clients' personal data in accordance with GDPR and related legislation. Details are set out in the separate Privacy policy document.

A consumer is a natural person who concludes a contract with the provider outside the scope of their business activity or independent profession. If the client provides business identification details when ordering, they are deemed not to be a consumer.

A consumer who concludes a contract at a distance has the right to withdraw from the contract within 14 days of its conclusion. In accordance with Section 1837(a) of the CC, this right does not apply if services were fully provided with the consumer's consent before expiry of the withdrawal period.

By confirming the order and performance date, the consumer agrees to commencement of service provision before expiry of the withdrawal period and acknowledges that after full provision of the service the right to withdraw ceases.

The consumer may contact the Czech Trade Inspection Authority for out-of-court resolution of a consumer dispute via the platform https://www.adr.coi.cz.

Legal relations are governed by the law of the Czech Republic, in particular the Civil Code and consumer protection legislation.

These terms are published on the provider's website and form an integral part of every order. The provider may update the terms; the new version applies to orders placed after its publication.

If any provision of these terms is invalid or ineffective, the validity of the remaining provisions is not affected.